Privacy Policy

1. Information We Collect

When you use MoQana's online ordering platform, we may collect the following information:

• Your name and phone number (used to create and manage your account)
• Order history, including items ordered, location, and timestamps
• Payment information — processed securely via Stripe; we never store your card details
• Loyalty points balance and reward redemptions
• Device and usage data (browser type, pages visited) for analytics purposes

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmation and status notifications via SMS
• To manage your loyalty points and rewards
• To improve our menu, locations, and overall customer experience
• To respond to catering inquiries and customer service requests

3. SMS Communications

By providing your phone number and creating an account, you consent to receive transactional SMS messages related to your orders (e.g., order confirmation, ready for pickup). We do not send unsolicited marketing text messages. Standard message and data rates may apply. You may opt out at any time by contacting us.

4. Payment Processing

All payment transactions are processed by Stripe, a PCI-compliant payment processor. MoQana does not store, log, or have access to your full credit card number or payment credentials. Please review Stripe's Privacy Policy for more information on how they handle payment data.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Stripe — to process payments
• Twilio — to send SMS notifications
• Clover / Square / Toast — to route orders to our point-of-sale systems
• Law enforcement or regulatory authorities when required by law

6. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the email below.

7. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All data is transmitted over encrypted HTTPS connections.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of non-essential communications

To exercise these rights, contact us at info@mochahouse.coffee.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out:
info@mochahouse.coffee